privacy policy & Terms and conditions

Effective Date:  August 6th, 2025
Company Name:  AZ Turf Cleaning Co.

Privacy Policy

AZ Turf Cleaning Co. values your privacy. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website or services.

Information We Collect

When you interact with our website, we may collect the following types of information:

• Personal Information: Name, email address, phone number, address, and any details submitted through our contact forms, quote requests, or online scheduling tools.
• Payment Information: A valid credit card is required to be kept on file for billing purposes. We use secure, PCI-compliant third-party providers to process and store payment data.
• Usage Information: Non-personal data such as browser type, IP address, pages visited, and time spent on the site (collected via cookies or similar technologies).

How We Use Your Information

Your information may be used to:

• Respond to inquiries or requests
• Schedule services and provide quotes
• Process and manage payments
• Send service confirmations and reminders
• Improve website performance and customer experience

We do not sell or share your personal data with third parties for marketing purposes.

Data Security

We take reasonable steps to protect your information from unauthorized access, alteration, or disclosure. This includes the use of encryption, secure servers, and payment processors that comply with industry standards.

Your Rights

You have the right to:

• Request access to your personal data
• Ask for corrections to your information
• Request deletion of your personal data (except where required by law or ongoing services)

To exercise these rights, please contact us at info@arizonaturfcleaningco.com.

Terms and Conditions

By using our website or scheduling services with AZ Turf Cleaning Co., you agree to the following Terms & Conditions:

1. Payment Terms

• Payment is due on the day service is performed.
• A valid credit card must be kept on file, and your card will be charged on the day service is completed.

2. Satisfaction Guarantee

• We offer a 100% satisfaction guarantee for 14 days following your service date.
• If you are not happy with the results, contact us within that period and we will make it right.

3. Our Responsibility

AZ Turf Cleaning Co. is not responsible for:

• Pre-existing or future issues related to your turf system, including but not limited to: sub-base integrity, drainage, grading, edging, weed growth, blade wear, performance, or matting.
• Damage or risks caused by pets, animals, or environmental factors that may impact the condition or performance of your artificial turf.

4. Protect Your Property

While we take great care during service, we are not liable for incidental damage to surrounding property or items, including but not limited to:

• Patio furniture
• Planters or pots
• Carpets, rugs, or nearby indoor flooring
• Landscaping or garden elements

Please remove or secure these items before your scheduled service.

5. Pet Safety

• All pets must be secured in a safe location during service appointments.
• If you have an aggressive or reactive dog, you must notify us in advance so we can take appropriate safety measures.
• We reserve the right to reschedule service if unsafe conditions are present.

6. AZ Turf Cleaning Co. Program Terms

Enrollment in an AZ Turf Cleaning Co. program is subject to the following terms:

• You may cancel any time after one year from your enrollment date.
• By enrolling, you agree to maintain the service frequency outlined in your selected plan.
• Early cancellations (within the first year) may incur a cancellation fee based on your plan and remaining schedule.

7. Policy Updates

AZ Turf Cleaning Co. may update these Terms & Conditions at any time. The most current version will always be posted on our website.

8. Contact Us

📧 info@arizonaturfcleaningco.com
📞 (623) 280-2515